the-A-way

Subcontractor Woes: Turning Setbacks into Strategies

By the-A-way
the-A-way

In the complex world of IT implementations, particularly ERP projects, the competence of subcontractors can significantly impact success. A recent experience with an underperforming subcontractor offered valuable lessons for anyone managing large-scale tech initiatives.

The Scenario

Imagine contracting a supposedly experienced partner for a major ERP implementation, only to find they fail to deliver crucial project documentation. Despite clear commitments, you receive only basic feature lists instead of comprehensive workflows and process documentation.

The Impact

  • Project delays
  • Increased costs due to additional resource allocation
  • Client frustration and loss of confidence
  • Heightened risk of misunderstandings and implementation errors
     

Key Lessons

Verify Capabilities: Don't just trust claims of expertise. Request work samples, especially documentation, from previous projects.

Clear Contracts: Explicitly outline deliverables, including the expected level of detail for documentation.

Address Issues Early: If a subcontractor underperforms early on, tackle the problem immediately.

Have a Backup Plan: Always be prepared with alternative resources or subcontractors.

Document Everything: Keep meticulous records of all communications and deliverables. This is crucial for seeking compensation or taking legal action if needed.

Set Clear Milestones: Establish frequent checkpoints to review deliverables throughout the project.

Client Communication: Keep clients informed about subcontractor roles and potential issues to manage expectations.

Moving Forward

While challenging, such experiences can refine project management skills. They underscore the importance of thorough vetting processes, strict quality control, and proactive problem-solving.

Final Word

Remember, your project's success is ultimately your responsibility. Stay vigilant, document meticulously, and don't hesitate to demand what was promised. Your clients – and your professional reputation – depend on it.