| Coaching |
A method of directing, instructing, and training a person or group of people, with the aim to achieve some goal or develop specific skills. |
| Mentoring |
A developmental partnership through which one person shares knowledge, skills, information, and perspective to foster the personal and professional growth of someone else. |
| Certification |
The formal procedure by which an accredited or authorized person or agency assesses and verifies the attributes, characteristics, quality, qualification, or status of individuals or organizations, goods or services, procedures or processes, or events or situations, in accordance with established requirements or standards. |
| Competency Framework |
A structure that sets out and defines each individual competency required by individuals working in an organization or part of an organization. |
| Continuous Improvement |
An ongoing effort to improve products, services, or processes. |
| Skill Gap Analysis |
A method of evaluating the difference between the current skill level of employees and the required skill level to meet organizational objectives. |
| Professional Development Plan (PDP) |
A document that outlines an individual's learning and development objectives. |
| Training Needs Assessment |
A method of determining if a training need exists and, if it does, what training is required to fill the gap. |
| Learning Management System (LMS) |
A software application for the administration, documentation, tracking, reporting, and delivery of educational courses, training programs, or learning and development programs. |
| 360-Degree Feedback |
A feedback process where an employee receives confidential, anonymous feedback from the people who work around them. |
| Instructional Design |
The practice of creating instructional experiences which make the acquisition of knowledge and skill more efficient, effective, and appealing. |
| Blended Learning |
An approach to education that combines online educational materials and opportunities for interaction online with traditional place-based classroom methods. |
| Microlearning |
A learning strategy that involves brief, focused learning units designed to meet specific learning outcomes. |
| Gamification |
The application of game-design elements and game principles in non-game contexts, often used in training and education. |
| Soft Skills Training |
Training that focuses on intangible skills such as communication, leadership, teamwork, and problem-solving. |
| Technical Skills Training |
Training that focuses on the knowledge and abilities needed to perform specific tasks. |
| E-learning |
Learning conducted via electronic media, typically on the Internet. |
| On-the-job Training |
Employee training at the place of work while he or she is doing the actual job. |
| Leadership Development |
The formal and informal training and professional development programs designed for all management and executive-level employees to assist them in developing the leadership skills and styles required to deal with a variety of situations. |
| Train-the-Trainer |
A training model where individuals identified to be trainers are trained to develop teaching skills and strategies to facilitate effective learning experiences for others. |
| Emotional Intelligence |
The ability to recognize, understand, and manage one's own emotions, as well as those of others. |
| Active Listening |
Listening attentively and responding thoughtfully to what the speaker is saying, rather than passively hearing. |
| Conflict Resolution |
Techniques and strategies for resolving disagreements constructively and efficiently in teams or workplaces. |
| Empathy |
The ability to understand and share the feelings of another person. |
| Collaboration |
Working together effectively with others to achieve common goals. |
| Time Management |
The process of organizing and planning how to divide time between different activities to maximize productivity. |
| Adaptability |
The ability to adjust to new conditions and work effectively in changing environments. |
| Negotiation |
The process of discussing issues to reach a mutually beneficial agreement or compromise. |
| Leadership |
The ability to influence and guide individuals or teams to achieve common goals. |
| Critical Thinking |
The ability to analyze information objectively and make a reasoned judgment. |
| Team Building |
The process of creating a cohesive and effective team by fostering collaboration and trust among team members. |
| Delegation |
Assigning responsibility and authority to others while remaining accountable for the outcome. |
| Interpersonal Communication |
The exchange of information between people through verbal or non-verbal methods. |
| Decision-Making |
The process of choosing the best course of action among several alternatives. |
| Problem-Solving |
The ability to identify solutions for issues and obstacles in a systematic and effective manner. |
